Privacy policy

This Privacy Policy explains how Zestasia ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

We value your trust and are dedicated to keeping your personal information safe and private. We are committed to protecting your privacy and handling your personal data transparently and in accordance with applicable laws, including the EU General Data Protection Regulation (GDPR) and other global privacy standards.

1. Information We Collect

When you interact with our website, we may collect the following types of personal information:

  • Contact Information: Name, email address, shipping and billing address, phone number.

  • Order Information: Products purchased, order date, payment status, shipping details.

  • Payment Information: Payment method details (handled securely by our payment providers — we do not store full credit card details).

  • Account Details (if applicable): Username, encrypted login information, preferences.

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, time spent on the site.

  • Communication History: Emails, messages, or other correspondence with us.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchases, account, or questions

  • Improve and personalize your shopping experience

  • Send occasional marketing or promotional emails (only if you opt in)

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

3. Sharing Your Information

We may share your information with:

  • Service Providers: such as payment processors, shipping companies, and customer service tools — strictly for the purposes of fulfilling your order and supporting your experience.
    Our online store is hosted by a secure third-party e-commerce platform that processes personal data on our behalf in accordance with international privacy regulations.

  • Marketing & Analytics Tools: We may use platforms like Google Analytics or Meta Pixel to understand website usage and improve advertising (no sensitive data is shared). We use these tools only to understand general trends and do not use them to profile individual visitors.

  • Legal Obligations: If required to do so by law, we may disclose your data to regulatory authorities or law enforcement.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website, remember your preferences, analyze traffic, and support our marketing efforts. Cookies also help us understand how visitors use our site so we can enhance its functionality.

Types of cookies we may use:

  • Essential cookies: Required for basic website functionality (e.g., checkout, security).

  • Performance & analytics cookies: Used to understand how visitors interact with the site, such as through Google Analytics.

  • Advertising & tracking cookies: Used for marketing purposes, such as Meta Pixel, and only placed with your consent.

  • Preference cookies: Used to remember your settings or choices (e.g., language).

Some of these cookies are set by third-party providers acting on our behalf.

You can manage or disable cookies through your browser settings at any time.
Where legally required, non-essential cookies (analytics and marketing) are only placed after you have given consent through our cookie banner.

5. Email Marketing

If you subscribe to our newsletter or opt in to marketing communications, we may send you updates, promotions, and inspiration from Zestasia.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

6. International Customers

Your data may be processed outside your country of residence (e.g. in the US or EU). We take appropriate steps to ensure your information remains protected and processed in line with international privacy laws.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing

  • Withdraw consent at any time (where applicable)

  • File a complaint with your local data protection authority

To exercise your rights, contact us at info@zestasiacollection.com

8. Data Security and Retention

We implement industry-standard measures to protect your data. However, no system is 100% secure. We retain personal data only as long as necessary for the purposes listed above, or as required by law.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have, please contact us to have it removed.

10. Changes to This Policy

We may update this policy occasionally. We will always make the most recent version of this policy available on this page. Please review this page periodically for changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:
📧 info@zestasiacollection.com